Frequently Asked Questions
At Cottonwood Family Medicine, we want our patients to feel informed and at ease.
Services & Appointments
How quickly can I be seen by a provider?
New patients are typically seen within two to four weeks. For established patients, we offer same-day and acute appointments whenever possible.
Will providers complete Family Medical Leave (FMLA) forms?
Yes, for established patients only and at the provider's discretion. Completed forms require a $45.00 filing fee. There is a two-week turnaround time to receive the forms back.
Does CWFM manage chronic pain?
Our team offers pain management based on professional judgment. If we are not the appropriate clinic to manage your medications, we will gladly arrange a referral for you to see a dedicated pain specialist.
Do your providers file disability claims?
We may file disability claims for established patients when the provider recommends that the patient apply. This is determined on a case-by-case basis.
Does CWFM manage psychiatric medications?
CWFM manages psychiatric medications within the scope of a CNP’s practice. Our providers diagnose and treat many mental health conditions, offer counseling referrals, and can manage some complex medication plans that have been stable for at least a year. When your needs are best served by a mental health specialist, we’ll refer you to an appropriate provider.
If you ever have thoughts of harming yourself or others, call 911 or go to the nearest emergency room. CWFM is not a 24/7 crisis service.
Insurance & Billing
Which insurance plans do you accept?
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AARP
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Blue Cross Blue Shield (Not accepting Advantage)
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Be Well NM
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Cigna
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Curative
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Humana
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Medicaid
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Medicare
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Presbyterian
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TriCare West
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UHR
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UnitedHealthcare
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WellCare
What is your policy on co-pays?
Co-payments are due at the time of service as required by your insurance provider. If you have questions about your specific co-pay amount, please check with your insurer.
How can I request a copy of my medical records?
You can request your medical records directly through the Breeze Patient Portal or by visiting our clinic to sign a records release form. Please allow 5-7 business days for processing.
How is my personal health information protected?
We strictly adhere to HIPAA regulations. Your information is stored on secure, encrypted servers, and access is limited to authorized medical personnel involved in your direct care.
Can I authorize a family member to access my records?
Yes, you must complete and sign a HIPAA Authorization Form specifying the individuals who are permitted to receive your health information. This can be updated at any time.
Is my data shared with third parties?
We do not sell your data. Information is only shared with insurance providers for billing purposes, other healthcare providers for coordinated care, or when required by law.
Telehealth
How do I join my telehealth appointment?
Joining is simple. A few minutes before your scheduled time, log in to the Breeze Patient Portal or click the secure link sent to your email. Ensure your camera and microphone are enabled to begin the visit.
What technology do I need for a virtual visit?
You will need a smartphone, tablet, or computer with a stable internet connection, a working camera, and a microphone. For the best experience, we recommend using a quiet, private space to discuss your medical concerns.
Is telehealth covered by insurance?
Most insurance providers now offer coverage for telehealth services. However, specific coverage and copays can vary by plan. We suggest contacting your insurance carrier directly to confirm your virtual care benefits.
Still Have Questions?
We're here to help. Reach out to our team directly.